Clarify all your doubts. If you do not find the information you want in the list below, please contact us by email at sac@trendhaus.com.br .
Certainly! TrendHaus has a solid trajectory in the online market, always valuing transparency, commitment and respect for our customers.
Our team is always ready to offer support at every stage of your purchase.
We offer several payment methods, including Credit Cards, Boleto and Pix.
Choose the one that is most convenient for you when completing your purchase.
Yes!
We deliver to all Brazilian cities, always with insurance and tracking code.
TrendHaus is a brand of MonsterBoy Produções Digitais e Cinematográficas Ltda. , which is the official corporate name of our company. Even though they are different in name, both are the same entity. We guarantee the security and authenticity of all transactions made on our website. Your payment is being directed to the correct company .
We thank you for your trust and we are always available for any clarifications!
After payment confirmation, we will send the tracking code to your email within 5 business days.
You can also check our tracking page.
ACCESS HERE
This may cause a slight delay in delivery.
On rare occasions, the Post Office may have difficulty locating a package before it arrives in Brazil. However, they usually resolve these issues within a few days.
We ask for a little patience and assure you that we are doing everything possible to ensure that your order reaches you.
Yes, it is possible to change the delivery address, but we ask that you do this as soon as possible and, preferably, within 24 hours after payment confirmation.
It is standard Federal Revenue procedure to check packages entering Brazil.
After this verification, your purchase will be released and will be sent for delivery.
Yes, this can happen when products come from different warehouses or suppliers.
In this case, you will receive separate tracking codes for each package.
We are sorry for the inconvenience.
Please contact us by email at sac@trendhaus.com.br within 7 days of receipt.
We will resolve the situation as soon as possible.
Please contact us by email at sac@trendhaus.com.br with your details and order number.
We will check and solve the problem as soon as possible.
After we receive the returned product, the estimated time for shipping the new item is 5 to 25 business days.
The shipping process begins again, and a new tracking code will be provided so you can track the delivery.
Unfortunately, after 7 days of receiving the product, exchanges are not possible. We recommend that you check the item as soon as you receive it to avoid missing the deadline.
Yes, when requesting the exchange, inform the new address.
Please make sure you update your details with us so that the exchange is sent correctly.