Common questions

Clarify all your doubts. If you do not find the information you want in the list below, please contact us by email at .

Can I trust TrendHaus to make my online purchases?

Certainly! TrendHaus has a solid trajectory in the online market, always valuing transparency, commitment and respect for our customers.
Our team is always ready to offer support at every stage of your purchase.

What payment options does TrendHaus offer?

We offer several payment methods, including Credit Cards, Boleto and Pix.
Choose the one that is most convenient for you when completing your purchase.

Do you deliver throughout Brazil?

We deliver to all Brazilian cities, always with insurance and tracking code.

Why the name "MonsterBoy Produções Digitais e Cinematográficas Ltda." appears as the beneficiary of the payment?

TrendHaus is a brand of MonsterBoy Produções Digitais e Cinematográficas Ltda. , which is the official corporate name of our company. Even though they are different in name, both are the same entity. We guarantee the security and authenticity of all transactions made on our website. Your payment is being directed to the correct company .
We thank you for your trust and we are always available for any clarifications!

How do I track my order?

After payment confirmation, we will send the tracking code to your email within 5 business days.
You can also check our tracking page.

My tracking shows that my package was not located. What happened?

This may cause a slight delay in delivery.
On rare occasions, the Post Office may have difficulty locating a package before it arrives in Brazil. However, they usually resolve these issues within a few days.
We ask for a little patience and assure you that we are doing everything possible to ensure that your order reaches you.

Can I change the delivery address after placing an order?

Yes, it is possible to change the delivery address, but we ask that you do this as soon as possible and, preferably, within 24 hours after payment confirmation.

My purchase is stopped at the IRS. What does that mean?

It is standard Federal Revenue procedure to check packages entering Brazil.
After this verification, your purchase will be released and will be sent for delivery.

I placed an order with several products, but I only received part of them. It's normal?

Yes, this can happen when products come from different warehouses or suppliers.
In this case, you will receive separate tracking codes for each package.

I received my product with some defect. How do I exchange?

We are sorry for the inconvenience.
Please contact us by email at within 7 days of receipt.
We will resolve the situation as soon as possible.

My order did not arrive on time. What should I do?

Please contact us by email at with your details and order number.
We will check and solve the problem as soon as possible.

How long does it take to receive a new product after requesting an exchange?

After we receive the returned product, the estimated time for shipping the new item is 5 to 25 business days.
The shipping process begins again, and a new tracking code will be provided so you can track the delivery.

I missed the deadline to request an exchange. Can I still do it?

Unfortunately, after 7 days of receiving the product, exchanges are not possible. We recommend that you check the item as soon as you receive it to avoid missing the deadline.

I want to change, but I changed address. Can I receive the exchange at a new location?

Yes, when requesting the exchange, inform the new address.
Please make sure you update your details with us so that the exchange is sent correctly.